Review DMI in the new UI
Select a client and open its Dashboard to review the DMI tile and available trend. Use Discover > Insights to review applicable risks, then create or link Initiatives to plan the response. See About the Client Dashboard and How to use the Insights Dashboard for current controls.
DMI is a separate score from an Insight’s affected-asset count or 30-day trend. Missing source data or an unavailable score is not proof of a healthy environment. Changes to reporting visibility do not by themselves prove that the underlying scoring policy changed.
The Digital Maturity Index (DMI) is a tool integrated into Lifecycle Manager, designed to enhance the management of IT environments through assessments and strategic planning. This article walks you through the key benefits of DMI to improve your clients' technology infrastructure and support data-driven investment decisions.
Overview of the Digital Maturity Index (DMI)
DMI serves as a benchmark that quantifies the technological health and maturity of your clients' IT environments. Similar to a credit score for technology, which ranges from 300 to 850, DMI provides a clear, concise evaluation that helps both service providers and clients understand the current state of IT infrastructure.
Key benefits of using DMI
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Rapid risk identification:
- Quickly identify clients at risk due to outdated or insufficient IT infrastructure. DMI scores enable you to prioritize which clients need immediate attention and which ones are performing well.
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Facilitates client discussions:
- The DMI creates a common language for discussing IT strategies with clients, making it easier to get buy-in for necessary investments. This shared accountability helps clients see the value of proactive IT management.
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Global benchmarking:
- Compare DMI scores across your client base to identify trends, benchmark performance, and pinpoint areas where improvements are needed both for individual clients and your service offerings.
How DMI enhances client management
Identifying improvement areas
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Comprehensive assessments:
- Use DMI scores to assess technology areas that may require upgrades or adjustments. For clients with lower scores, an infrastructure overhaul might be necessary, while others might need only targeted tweaks to enhance performance and security.
Strategic planning
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Prioritizing Initiatives:
- DMI helps in prioritizing technology initiatives based on the urgency and impact on the client's business operations. This targeted approach ensures that resources are allocated efficiently, maximizing ROI on IT investments.
Hidden assets, Insights, and DMI - Native Insight affected-asset lists exclude hidden hardware. DMI is a separate score with its own source-data and scoring rules; hiding an asset is not proof that its DMI contribution was removed.
DMI delivers a dynamic and unbiased score that enables you to benchmark your clients using key productivity and risk factors.
The DMI scale has a range spanning from 300 to 850, with DMI scores being categorized into five distinct bands.
Accessing DMI in Lifecycle Manager
Select a client and open its Dashboard to review the DMI tile and available score trend. Open Discover > Insights to review available risks for that client or select All clients for an account-wide Insight review. An Insight’s affected-asset count and trend are separate from the DMI score.
Practical application of DMI
When reviewing the DMI, consider the following steps to address client needs:
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Review DMI scores regularly:
- After each system sync, DMI scores are updated. Regular review of these scores helps in keeping track of changes and improvements over time.
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Integrate Insights with DMI:
- View DMI data with other insights available in Lifecycle Manager to better understand each client's IT landscape.
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Actionable strategies:
- Develop specific strategies based on DMI assessments. For clients with lower scores, consider scheduling discussions to address their IT deficiencies. For those with higher scores, explore opportunities to further enhance their systems.
Viewing critical issues with Insights - See What are Insights? for additional information so you can focus on the next step in addressing critical issues and risk mitigation.
