Resetting a User's Password

Olivia McCormack
Olivia McCormack
  • Updated

Did one of your ScalePad Hub account users forget their password? No worries! You can reset passwords for your users by following the steps below:

Who can use this feature?
• Administrator users.
 
Need to reset your own password? See Resetting Your Own Password.
  1. In your ScalePad Hub account, navigate to the Members menu.
    Members menu.png

  2. Click the Edit button.png Edit button next to the user you'd like to initiate a password reset for.
    Click the Edit Button.png

  3. Under Credentials, click You can send [user's name] password reset instructions.
    Click 'You can send [ ] password reset instructions'.png

  4. Your selected user will receive an email containing a link they can use to reset their password.

 

Any questions? Feel free to check out our Hub FAQ and/or Hub FAQ for Quoter, or reach out to our friendly, neighborhood support team by submitting a support ticket.

Was this article helpful?

2 out of 2 found this helpful

Have more questions? Submit a request