Use this guide to adjust any sync settings for your SuperOps.ai integration in ScalePad.

Navigate to Integrations, and select SuperOps.ai:

1. In the ScalePad Hub, open Integrations.
2. Select SuperOps

Enable Two-Way Sync Fields

These dates are queried by ScalePad and written back into SuperOps.ai.

1. Under Two-Way Sync, select the appropriate boxes to enable Two-Way Sync for these fields.
   
2. When you're finished, click Save and sync now at the bottom of the screen.

Sync assets without serial numbers

While we're unable to perform warranty look-ups on hardware assets without serial numbers, there is value to adding these assets to your ScalePad account.

You can enter warranty end dates for them manually and we do report on their OS status too.

We always recommend having all assets synced to your account to ensure you have a complete picture of your assets under management.

1. Select the Sync assets without serial numbers box.
   
2. Click Save and sync now at the bottom of the screen.

Limit sync to assets checked-in

This setting will make ScalePad only sync in hardware assets that have last checked into SuperOps.ai, within certain time frames.

1. Check the box labeled Limit sync to assets checked in within the last

2. Select an option from the drop-down menu

   1. 30 days
   2. 90 days
   3. 120 days

   
    

3. Click Save SuperOps Setup.

Select client stages to sync

Depending on the client stages in your SuperOps instance, you can select the ones that you want to sync into ScalePad. Likewise, clear the types that you would prefer not to sync.

Select client statuses to sync

Depending on the statuses in your SuperOps instance, select the ones that you want to sync into ScalePad. Likewise, clear the types that you would prefer not to sync.

Select asset classes to sync

SuperOps Asset Classes map to hardware types in ScalePad. For each type of asset you want to sync into ScalePad, you'll need to map the Asset Class to a ScalePad Hardware Type.

For example, Mac Machine and Windows Machine map to Workstation. Likewise, if you'd prefer not to sync a certain Asset Class, set its mapping to Don't sync.

After making any changes to the sync settings page, click Save and sync now. A fresh sync will begin immediately with your new settings applied.