This article provides instructions on how to integrate IT Glue to ScalePad to pull configuration items from IT Glue.
Optionally, you can also choose to auto-populate the warranty dates and purchase dates for your configuration items in IT Glue by choosing to enable the two-way syncing options in your ScalePad account.
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Note: As you connect integrations, review which clients will sync into the platform. Imported clients count toward your purchased account limit, and many integrations may sync all clients by default. We will notify you when you are close to exceeding your client limit. |
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Who can use this feature?
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What you'll need:
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Integration steps in IT Glue
Generate API key
Sign in to your IT Glue account
Within the IT Glue navigation tabs, navigate to Account Settings and click the API Keys tab
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Click the Generate API Key button to generate your ScalePad API key. The generated API key appears in the ScalePad field
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Once the key is generated, take note of the API token and manually copy the API token in the ScalePad field.
Clicking Revoke revokes access altogether and any previously generated API keys will be invalidated. In that case, simply generate new API Keys by clicking Generate API Key.
When adding the IT Glue Integration to ScalePad, you will need to add the API key to the IT Glue integration page.
Integration steps in ScalePad
Add IT Glue API key into ScalePad
From the ScalePad Hub, navigate to Integrations and click the Add integration button
The Add integration page will open. Search for and select IT Glue.
Paste the API token into the IT Glue add integration page.
- Optional - Select Include archived configurations to synchronize archived configurations from IT Glue.
- Click Connect now.
When you click Connect now, ScalePad performs a full sync. When finished, you'll be able to view your hardware assets in your account.
IP allowlisting in IP Access Control settings
If you turn on IP Access Control in IT Glue, IT Glue only accepts API requests from the IP addresses you approve. Until you add ScalePad's sync servers to that list, the integration can't sync and shows this error: Failed to connect to IT Glue, IP access controls may need to be updated.
To fix this, add the ScalePad sync server IP addresses to your IP Access Control settings in IT Glue.
For details, see Requesting ScalePad's IP Allowlist.
| Note: These IP addresses can change. If your IT Glue integration was working and now shows this error, get the current IP addresses and update your IP Access Control settings. |
What's next
| Any questions? Reach out to our ScalePad support team by submitting a support ticket. |
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