Integrating with Bitdefender

Ishita Snehil
Ishita Snehil
  • Updated

Bring Bitdefender client and device data into ScalePad to keep asset records current and support security-aware lifecycle planning.

Bitdefender data flows into ScalePad in one direction: Bitdefender to ScalePad. The integration is read-only.

Who can use this feature?

  • A ScalePad account with permission to manage integrations or Manage Sync permissions.

What you'll need:

  • A Bitdefender GravityZone account with administrator access.
  • The GravityZone access URL.
  • A Bitdefender API key with Network API access.

What the integration does

The Bitdefender integration brings endpoint-security information into ScalePad. Partners can use the data to create consistent client security reviews, connect security information to planning conversations, and reduce manual screenshots or exports from the Bitdefender console.

The integration supports client and hardware data and includes a Bitdefender section for ScalePad CS Deliverables.

Generate an API key in Bitdefender GravityZone

See Bitdefender Public API documentation.

  1. Sign in to the GravityZone Control Center.
  2. Select your username in the upper-right corner and choose My Account.
  3. In the Control Center API section, copy the Access URL.
  4. In the API Keys section, select Add.
  5. Enter a description for the key.
  6. Enable the Network API.
  7. Select Generate.
  8. Copy the API key and store it in an approved password manager.

Bitdefender displays the API key only while the creation window is open. After you close the window, you cannot view the key again.

ScalePad validates the Access URL. It must use a Bitdefender GravityZone address ending in .gravityzone.bitdefender.com, such as https://cloud.gravityzone.bitdefender.com.

Connect Bitdefender to ScalePad

  1. Log into the ScalePad Hub and click Integrations
  2. Click + Add Integration
  3. Search for Bitdefender and choose the Bitdefender tile.
  4. Enter the Bitdefender Access URL.
  5. Enter the Bitdefender API Key.
  6. Select Connect or Save.
  7. Review the connected companies and devices.

Fields we are syncing data for

Client data

Bitdefender field ScalePad field
Company ID Client identifier
Company name Client name

Device data

Bitdefender field ScalePad field
Endpoint ID Device identifier
Endpoint name Device name
Endpoint FQDN Host name
Operating system version Operating system
Machine type Device type
MAC addresses MAC addresses
Last synchronization time Last seen online
Antimalware module status Antivirus status
Signature status Antivirus definition status

How syncing works

  • ScalePad imports companies and their endpoints from Bitdefender.
  • Devices are associated with clients using the Bitdefender company relationship.
  • Managed endpoints receive additional details such as operating system, last-seen time, and antivirus status.
  • The integration syncs data from Bitdefender into ScalePad. Two-way synchronization is not supported.

Troubleshooting

Issue Resolution
The Access URL is rejected Confirm that it is a GravityZone URL ending in .gravityzone.bitdefender.com.
The connection fails Confirm that the API key is correct and that it was created by an administrator with Network API access.
The API key is unavailable Create a new key. Bitdefender does not display an existing key after its creation window is closed.
Some device details are missing Confirm that the endpoint is managed by a Bitdefender agent. Additional endpoint details are not available for every device.

Hardware sync preferences

In the integration’s Preferences > Hardware settings, choose Sync assets without serial numbers to include devices whose source does not provide a serial number. Some information may be unavailable for these assets. Leave the option cleared to exclude devices with a blank serial number, then save your settings and sync.

If an expected device is missing, check this preference and the device’s serial number in the source before reconnecting the integration.

Limit stale devices by last check-in

Enable Limit sync to assets checked in within the last: and select 30 days, 90 days, or 120 days. Devices outside that window are excluded from the sync. If a device is missing, compare its last check-in date in Bitdefender with the selected window as well as the serial-number preference.

Any questions? Reach out to our ScalePad support team by submitting a support ticket.
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