Resetting Multi-Factor Authentication for your Users

Frankie Ryan
Frankie Ryan
  • Updated

If a user loses access to their Multi-Factor Authentication (MFA), an administrator can reset it on their behalf. This allows them to regain access to their ScalePad Hub account by setting up MFA again.

Who can use this feature?

  • Users with Administrator permissions.
  
  1. In your ScalePad Hub account, navigate to the Members section
    SP Hub - Members.png

  2. Click the edit icon beside the name of the user whose MFA you want to reset
    SP hub Edit icon.png

  3. Click Reset multi-factor Authentication
    Reset MFA.png

Once done, the user will be prompted to set up MFA the next time they log in.

Any questions? Feel free to check out our Hub FAQ and/or Hub FAQ for Quoter, or reach out to our friendly, neighborhood support team by submitting a support ticket.

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