Enable supported write-back in the shared Integration Center
- Open the ScalePad Hub Integration Center and select an existing integration.
- Review its vendor-specific sync preferences and supported purchase/expiry-date write-back options.
- Enable only the supported fields you intend to update, then choose Save and sync now.
Two-way sync requires eligible client access and credentials with the vendor permissions needed to update those records. A successful read-only sync does not prove write access. Options vary by integration; the ConnectWise screenshot below is one vendor example. This is shared Hub configuration, not a separate native Lifecycle Manager settings screen.
This article describes how Lifecycle Manager can automatically push updated warranty information into your remote systems.
|
Note: Lifecycle Manager never pushes dates from one integration into another.
|
| Note: In-app edited dates - If you use our In-app edit feature to edit purchase/expiry dates manually, and you have Two-Way Sync enabled, Lifecycle Manager will push these manually edited dates back into your remote systems. |
| Note: Lifecycle Manager will not update any asset information aside from warranty start and expiry dates. |
Integrations supporting Two-Way Sync
This is a list of integrations currently supporting Two-Way Sync with Lifecycle Manager.
- Autotask PSA
- Bluetrait
- CommitCRM
- ConnectWise Automate
- ConnectWise Manage
- ConnectWise Automate REST
- ConnectWise RMM
- Datto RMM
- Freshservice
- HaloITSM
- HaloPSA
- Hudu
- IT Glue
- Kaseya BMS
- Kaseya VSA
- NinjaOne
- N-Able N-Central REST
- Panorama9
- Pulseway PSA
- ServiceNow
- SuperOps
- Vorex
How to enable Two-Way Sync
Enabling Two-Way Sync for each integration is as simple as checking a box or two. In the screenshot below, we're using ConnectWise Manage as an example.
Navigate to the Integration Center by hovering over the settings icon and clicking Integrations.
Or by clicking Integrations directly from the ScalePad Hub.
Select the integration where you'd like to enable Two-Way Sync
Scroll down to the Preferences section, under Sync data.
Select the respective box(es) to have Two-Way Sync enabled for these fields
Click the Save and sync now button at the bottom of the page to apply your changes
Two-Way Sync will be successfully enabled once you've followed the listed steps for your integration(s).
| Any questions? Reach out to our Lifecycle Manager support team by submitting a support ticket. |
 NEW Join our MSP Power-Ups - Free 15-minute micro-workshops + live Q&A with our Lifecycle Manager experts. Sign up here to reserve your spot. |
