Review lookups and integration issues in the current UI
Open the ScalePad Hub Integration Center to review the relevant connection and its Issues. In Lifecycle Manager, select the client and open Manage > Hardware, then open an asset’s details to compare manufacturer, serial, model, warranty dates and source information.
Cisco Smart Net supplies lookup credentials for Cisco devices already discovered through other sources; it is not a device-inventory import. Available lookup results still depend on supported models, vendor access and returned coverage data. A missing lookup date is unknown, not proof of no warranty. For an unexpected result, include the manufacturer, serial/model and source details in a Support request.
Purchased ScalePad coverage and OEM lookup dates are separate records. A successful inventory sync does not force an immediate OEM refresh or confirm that a vendor extension has been registered.
Ensuring your assets are covered under a warranty is crucial when managing IT infrastructure. This article introduces asset warranty lookups (Infrastructure Protection and Workstation Assurance) within Lifecycle Manager, including the supported hardware types, data requirements, duplicate entries, and how often our warranty dates refresh.
- Supported hardware asset types
- Networking Integrations
- Minimum data requirements for warranty lookups
- Refreshing warranty dates
- Duplicate hardware asset entries
Supported hardware asset types
Lifecycle Manager supports a variety of hardware assets for coverage and OS status lookups, including:
- Servers
- Workstations
- Desktops
- Laptops
- Microsoft Surface devices
- Network devices
- Virtual machines (OS status reporting only)
- Printing and imaging devices
Networking Integrations
Most direct OEM lookups occur automatically when supported assets sync into Lifecycle Manager. Here's an overview of how it works with specific networking integrations.
Cisco Smart Net
The Cisco Smart Net integration enables coverage lookups from other integrations for Cisco assets already present in your account. Cisco Smart Net does not sync assets directly from your Cisco account. Instead, it qualifies Cisco assets from other integrations for warranty lookups. You only need to add the Cisco Smart Net integration to obtain expiration dates for Cisco-based equipment.
SonicWall, Meraki, Barracuda Cloud Control
For SonicWall, Meraki, and Barracuda Cloud Control, assets must be syncing from their respective integrations to qualify for warranty lookups. If an integration is missing, Lifecycle Manager will flag it on the Issues tab of your Integrations page and recommend adding it.
Minimum data requirements for warranty lookups
For each hardware asset that syncs into Lifecycle Manager, we require two specific fields for warranty lookups:
Manufacturer
Serial Number
In some cases, the exact Model number is required as well.
Refreshing warranty dates
Lifecycle Manager updates coverage data regularly. Coverage for Workstation Assurance and Infrastructure protection purchases displays immediately.
In contrast, if you purchase a third-party or OEM warranty extension, the updated warranty may not appear. This is because our warranty lookup frequency can extend up to 30 days.
Data is updated as often as possible while avoiding constant warranty checks on millions of assets. To balance these needs, we use a smart algorithm for each OEM that prioritizes assets likely to be renewed, ensuring up-to-date coverage information.
| Note: Lifecycle Manager relies on data syncing from the manufacturer of your assets. If the manufacturer doesn't provide a purchase date, then none will be shown in Lifecycle Manager. |
Duplicate hardware assets
We use serial numbers and MAC addresses as unique identifiers to match hardware asset data. If duplicate entries are detected, they are merged into a single hardware asset in Lifecycle Manager, ensuring your total asset count remains unaffected.
