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Transferring warranty coverage to a replacement workstation
Transferring warranty coverage to a replacement workstation

Transferring existing coverage to an advanced model exchange replacement

Randy White avatar
Written by Randy White
Updated over a week ago

This article will guide you through the process of transferring warranty coverage from a soon-to-be disposed-of workstation to its replacement.

For US-based partners, this article also includes instructions for arranging a package drop-off or pickup disposal. Please note, the disposal option is only available to those based in the US, including Hawaii and Alaska.


A service request must have been submitted on the workstation. See How to open warranty service requests for instructions.

Transferring coverage

After submitting a service request, you’ll be taken to the service request page, and from there, click Get started in the next steps section to begin transferring coverage to the replacement workstation.

On the transfer coverage page, enter the following information for the replacement workstation:

Replacement asset

  • Serial Number

  • Name

  • Manufacturer

  • Model

For partners outside of the US, click transfer coverage.

After clicking the transfer coverage button, you’ll receive a confirmation that the coverage was transferred, and for those outside the US, the process is complete.

For disposing of your old workstation, please contact our support team at

If you're based in the US, you'll see a Continue to disposal button.

Disposing of your old workstation

US-based partners will be directed to the disposal page. Confirm that the pickup and return address are correct before clicking on Complete disposal.

If the address is not correct, click Use a different address and enter the correct information.

After your order has been placed, you can:

Arrange to drop your package(s) off at the nearest USPS location


Schedule a pickup with USPS

Order Drop-off

Click the Print shipping label button to add to your package.

Schedule a pickup

Do you have packages ready to ship? Our integrated service enables you to request a pickup without leaving the order process.

Click Schedule a pickup to add to your package. Enter your name, email address, relevant information, and pickup date, and click Request pickup.

Once a disposal order is received and processed, we’ll send you a certificate confirming disposal and data destruction.

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