Our Workstation Assurance product is an advanced exchange warranty model with accidental damage coverage included. See Workstation Assurance Overview for additional information.

With an on-site repair model for workstations, the timelines to reach that repair varied due to ever-changing timelines to source parts and technicians. These timelines could go into days and weeks, sometimes with multiple site visits required before a successful repair. There was also no telling whether that same part or another related one would fail again after the repair was complete.

Now, with our Workstation Assurance, the challenges our partners reported with on-site repair are a thing of the past. Simply put, clients are now seeing a more efficient and hassle-free warranty service experience.

All existing workstation warranties are covered under our new Workstation Assurance. This is an Advanced Exchange warranty model with accidental damage coverage included. Workstation coverage no longer includes the option for an on-site technician to attend the site.

Clients have been transitioning their workstation fleets to laptops, which are more prone to accidental damage, regardless of whether they work in-office, hybrid, or from home. This shift towards increased flexibility has resulted in higher risks.

Yes. ScalePad Workstation assurance coverage is only available for devices under 7 years old.

All workstations (excluding Microsoft, Apple, or Intel devices) that exist in ScalePad with an age within the limitation (under 7 years old) and warranty status will be eligible for warranty support.

Accidental drops, spills, bumps, and structural failures incurred under normal operating conditions or handling, including electrical surges and damage to an integrated LCD screen.

Each asset is allowed 1 accidental damage claim per year throughout the term of the agreement.

The estimated time for a replacement to arrive is 5-8 business days. See the Workstation Assurance process and timeline for detailed information.

No. All associated costs are covered.

See our How to buy warranties for clients article for a step-by-step walkthrough.

The ScalePad Warranty Services Team is responsible for delivering all elements of the replacement service.

We've partnered with vendors all over the world, as well as a third-party IT Asset Disposal provider to securely recycle old workstations.

With our coverage, the price you see is the price you pay. We don't like extra fees—it's why we don't have them.

Currently, our workstation assurance coverage for is available in the following countries:

Assets will stay supported as long as it remains in one of these supported countries. If you'd like to see your country added to this list, get in touch with us.

You'll want to contact our ScalePad Warranty Services Team.

To get service, navigate to Warranties > Covered hardware assets and click the Get Service button next to the hardware asset you need service for.

See the How to open warranty service requests article for a walkthrough.

Yes. We offer warranty coverage far beyond an OEM's suggested end of life. With ScalePad assurance, you can keep workstations covered for longer. So long as they’re eligible for coverage, you can buy coverage for them. ScalePad Workstation assurance coverage is only available for supported workstations under 7 years old.

Navigate to the Warranties dashboard to see which of your hardware assets are eligible for coverage.

All assets in Lifecycle Manager should be syncing from a connected integration. Once the assets are on our platform, you can utilize our automated warranty procurement and service request process.

If you’ve got a PSA or a documentation tool integration and want to learn a quick workaround about how to quote prospective clients that haven’t been added to your system yet, contact our Success team at success@scalepad.com.

Yes, you can purchase coverage on eligible assets currently covered with a manufacturer’s warranty. Our assurance coverage is available to purchase up to 2 years in advance, with coverage always starting after the manufacturer’s warranty has expired.

Batteries have a natural expiry life and thus fall under the category of consumables. These are excluded from coverage.

Yes. ScalePad Workstation assurance coverage is only available for supported workstations under 7 years old. For the full scope of what we cover, including exclusions, see our ScalePad Workstation Assurance Terms of Service.

If the service request is deemed to be outside of the scope of our coverage, ScalePad will inform the partner that the repair isn’t covered and the service request will be closed. In these rare circumstances, the partner would need to get the asset repaired outside of ScalePad.