When signing in to Lifecycle Manager and after entering your multi-factor authentication (MFA) code, a browser-stored password is auto-filled, resulting in this error. To resolve this, see the following options.
Update credentials in a browser password manager
If you have a password manager on your browser, it's possible that an older password or email is being auto-filled instead of your current sign-in credentials. We recommend that you update or remove the saved Lifecycle Manager sign-in credentials.
For example, in Google Chrome, to access and remove your saved passwords in the Chrome settings, see the following steps:
Open the Chrome menu (in newer versions this will appear as three dashed lines in the upper right corner
Select Settings
Click Autofill
Click Password Manager
Click the X button located by the Lifecycle Manager password.
Once you’ve updated or removed out-of-date credentials, you’ll be able to sign in with your current credentials and save them to your browser.
Sign in using incognito mode or a different browser
Alternatively, you can use an incognito browser or a different browser (i.e. Firefox instead of Google Chrome) to sign in without updating any saved sign-in information in your browser.
If none of these actions result in solving the invalid email and/or password error, contact our Partner Success Team between 8 AM to 5 PM PT, Monday to Friday, at success@scalepad.com for assistance.