When signing in to Lifecycle Manager and after entering your multi-factor authentication (MFA) code, a browser-stored password is auto-filled, resulting in this error. To resolve this, see the following options.

Update credentials in a browser password manager

If you have a password manager on your browser, it's possible that an older password or email is being auto-filled instead of your current sign-in credentials. We recommend that you update or remove the saved Lifecycle Manager sign-in credentials.

For example, in Google Chrome, to access and remove your saved passwords in the Chrome settings, see the following steps:

  1. Open the Chrome menu (in newer versions this will appear as three dashed lines in the upper right corner

  2. Select Settings

  3. Click Autofill

  4. Click Password Manager

  5. Click the X button located by the Lifecycle Manager password.

Once you’ve updated or removed out-of-date credentials, you’ll be able to sign in with your current credentials and save them to your browser.

Sign in using incognito mode or a different browser

Alternatively, you can use an incognito browser or a different browser (i.e. Firefox instead of Google Chrome) to sign in without updating any saved sign-in information in your browser.

If none of these actions result in solving the invalid email and/or password error, contact our Partner Success Team between 8 AM to 5 PM PST, Monday to Friday, at success@scalepad.com for assistance.


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