This article provides instructions on how to integrate ConnectWise RMM to Lifecycle Manager.
Prerequisites
The following is required for integrating ConnectWise RMM with Lifecycle Manager:
You must have Administrator user credentials for your ConnectWise RMM account
You must have Administrator user credentials for your Lifecycle Manager account or member permissions of Manage Sync Settings selected
To successfully integrate ConnectWise RMM with Lifecycle Manager, please follow these steps in each article section:
Integration steps in ConnectWise RMM
Integration steps in Lifecycle Manager
Existing API Keys
Existing API keys should not be reused if you have already generated one for another system other than Lifecycle Manager.
Integration steps in ConnectWise RMM
Create API key
Sign in to ConnectWise RMM's ITSupport Portal
Within the ConnectWise RMM menu, navigate to Integrations
On the Integrations page, search for ScalePad (or Lifecycle Manager) and click on it to get the API Credentials page.
Click Create API Key
From the API screen, click the Generate button to generate a Client ID and a Client secret key. The generated API credentials appear beside the relevant labels.
The Client secret key will be hidden for security reasons after navigating away from this page. Once the keys are generated, take note and copy the API credentials.
Click Proceed to continue.
In case you forget your API credentials, navigate to Integrations and return to the API screen and click Regenerate. Any previously generated Client ID and Client secret keys will be invalidated.
Disabling an integration
Clicking the toggle to deactivate the integration revokes access and previously generated API keys will be invalidated.
The integration's data and configurations will only be deleted if Lifecycle Manager's integration is also removed.
When adding the ConnectWise RMM Integration credentials to Lifecycle Manager, you need to add the Client ID and Client secret to the ConnectWise RMM integration page.
Integration steps in Lifecycle Manager
Add ConnectWise RMM API credentials to Lifecycle Manager
From Lifecycle Manager, navigate to Integrations and click the Add integration button.
The Add integration page will open. Select ConnectWise RMM.
Enter your Client ID and Client Secret into the ConnectWise RMM add integration page.
Click Save ConnectWise RMM Setup.
ConnectWise RMM supports two-way synchronization of Purchase Dates and Warranty Expiration Dates. These dates are queried by Lifecycle Manager and written back into ConnectWise RMM.
In-app edited dates
If you use our In-app edit feature to edit purchase/expiry dates manually, Lifecycle Manager will push these manually edited dates back into ConnectWise RMM.
When you click Save ConnectWise RMM Setup, Lifecycle Manager performs a full sync. When finished, you should be able to view your hardware assets in your account.