Insights are critical as they provide increased visibility into assets misaligned with your standards.
Dashboards that surface critical issues and alerts
Dedicated Insights panes for each issue so you can focus on the next step
Global MSP view and individual client view for each Insight
Within each insight category, there are steps to take when critical issues and alerts are surfaced. But, depending on the insight, what are your next steps and why?
Hidden assets, Insights, and DMI Insights and DMI should reflect a realistic assessment of your client's environment, so hidden assets will count towards any applicable insights and your DMI score. |
Hardware modernization insights
Modernizing your hardware is important for many reasons, and it should be a regular part of your hardware replacement schedule.
Why am I seeing this information?
This hardware exists and is in use in your clients’ environment
Assets are being used to "maximize investment"
There may have been recent activations of older assets
Professional Services Automation or documentation tool may have undergone a configuration change
Why is this information important?
The likelihood of older hardware breaking down leads to unnecessary disruption
Older assets freeze up and slow down affecting productivity
Supporting older assets becomes more difficult
Assets too old for new updates increase security risks
New software and applications often don’t work on old assets
Why should I action this?
Reduce the risk of hardware damage, major data loss, & downtime for businesses
Strengthen security to reduce the risks of data breaches
Get your clients on modern technology so they have a better IT experience
Providing increased, affordable storage that can support modern software application performance and storage requirements
Improved ability to update, support, and access cloud applications from anywhere and anytime over the Internet automatically
Software modernization insights
In an age when users are becoming increasingly tech-savvy and informed, businesses need to provide seamless and technology-driven customer experiences to remain competitive. Organizations can better meet consumers' demands while also achieving business growth with scalability.
Why am I seeing this information?
This software exists and is in use in your clients’ environment
It hasn’t been updated
It hasn’t been uninstalled
This software doesn’t exist in your clients’ environment
It hasn’t been installed
Why is this information important?
Legacy software maintenance can be complicated and expensive
Application wasn’t installed but is highly important
Old versions or deprecated software pose security risks
Risk of data loss caused by software update failures
Why should I action this?
Non-up-to-date software provides a sub-optimal user experience
Ensure clients are operating in a secure environment
Boost performance by utilizing modern technology
Need to confirm & verify Role-Based Access Controls (RBAC) for clients’ users
Warranty coverage insights
Businesses should constantly evaluate how to reduce risk. Buying warranties for computer equipment is one way. Doing regular business backups is another.
Why am I seeing this information?
Devices don’t have warranties
Device warranties will soon expire
Why is this information important?
Companies will lose far more money & productivity than they would have paid for the warranty if a server goes down and employees are unable to work
Parts aren't always readily available for a fix
In the case of older equipment, the part may not even be available on the open market. Equipment over five years old is usually no longer supported.
The cost of a surprise asset replacement replaced mid-way through its expected life is prohibitive
Why should I action this?
Protection of capital expenses built into business budgets (guaranteed costs)
When you have warranty coverage, you get a quicker response instead of prolonged downtime
Remove the need to fulfill service requests, somebody else does it for you!
Backup monitoring insights
Why is this information important?
Identify why each asset doesn’t have a configured backup in Backup Radar
Create a list of assets that your team needs to review
Possible reasons the backup isn’t configured
When bringing on a new client or adding a new server/workstation in an environment, it wasn’t configured in Backup Radar.
A backup agent wasn’t installed on an asset - maybe it was missed when a VM was deployed – so, therefore, wasn’t configured in Backup Radar
What should I do with this information?
Make sure it’s not a configuration mistake
Check Backup Radar to see if the asset hasn’t been configured yet
Confirm the backup applications are sending results to Backup Radar
Identify coverage gaps in backups & close the gaps
Configure Backup Radar to monitor the asset
Configure the appropriate backup application to send results (or to do backups if it’s not running)