This article provides a brief introduction to warranty lookups. This includes supported hardware asset types, minimum data requirements for warranty lookups, and how often our warranty dates refresh.
Currently supported hardware asset types
Here's a summary of the hardware assets that we currently support for warranty and/or OS status lookups.
Virtual machines (OS status reporting only)
Printing and imaging devices
Minimum data requirements for warranty lookups
For each hardware asset that syncs into ScalePad, we require two specific fields for warranty lookups:
In some cases, the exact Model number is required as well.
How often warranty dates refresh
ScalePad performs regular warranty data refreshes through an algorithm every few days. However, in rare cases, it can take up to 30 days to refresh after the warranty is purchased.
Matching device data
We use a combination of serial numbers and MAC addresses as unique identifiers to match hardware asset data.
Duplicate hardware asset entries
If duplicate hardware asset entries are detected, they're matched into one ScalePad hardware asset, not affecting your total asset count.