Your Software console is where you'll find everything you need to know about each and every software asset on the hardware assets under your management. Similar to our Hardware console, you'll be able to view any or all of your software assets that are synced into your account.

Navigate here by clicking Software in your left-hand navigation bar.

Lifecycle Status

The total software assets under your management are divided into Supported, Unsupported, Unsupported Soon, and Unknown. See the following table for definitions:

Software Asset Status

Definition

Supported

This asset is currently eligible for support from the software vendor according to the terms and conditions at the time of purchase.

Unsupported

This software asset has passed its lifecycle policy end-of-support date and will no longer receive any updates from the vendor.

Unsupported soon

The vendor will continue to provide servicing and support and stop providing updates for this software asset once its product lifecycle policy end-of-support date has passed.

Unknown

If the status is unknown, either the vendor has not published documentation about support or lifecycle, or we have not found it.


Filter your search results

Resembling our Hardware console, you have options to narrow down what you're looking for. Use the drop-down menus to narrow your results.

Search Filter

Function

Search bar

Enter any string of text to return any matches.

Hardware type

Filter your results by hardware type.

Software installed/not installed/no info

Filter your results based on whether the software is installed/not installed or if there is no information.

Client

Filter your results by client name.

Category

Filter your results by software category. For example, you can filter search results based solely on Endpoint protection software.

Publisher

Filter your results by a software publisher. For example, you can filter search results based solely on Adobe or Kaspersky Lab.

Product

Filter your results by a specific software product.

Version status

Filter your results by the Latest or Not latest version.

Lifecycle status

Filter your results by the Lifecycle status of the software (Supported, Unsupported, Unsupported Soon, or Unknown).

For example, to see all workstations running an outdated version of Microsoft 365:

  1. Select "Workstation" from Any hardware type

  2. Select "Microsoft 365" from Any product

  3. Select "Not latest" from Any version status

Search bar

You can also use the search bar to narrow down a search focus. The search bar acts as a filter and is really beneficial when you know exactly what you’re targeting. For example, using the search bar to identify a specific hardware manufacturer at a particular client running specific software to see if the installed version is supported.

Full word search only
The search is a full word search and not a substring search, so partial words, such as Artery, in this case, return no results. Ensure that space is used between each full word.

For example, if the client you want to focus a search on is ArteryGold Technologies, enter ArteryGold. To further refine the search, enter a manufacturer’s name and then the installed software. As an example, Microsoft Visual C++ 2013 Redistributable. The full word search could look like ArteryGold Dell C++ 2013.


Software Status

SAM provides a lookup to compare an imported software assets version to our own reference library of latest software versions is searches, dashboards, and reports. The statuses are Supported, Unsupported Soon, and Unsupported.

Supported, even if it's not the latest

There may be cases where software assets will appear with a supported status, even if it's not the latest version.

For example, Microsoft Windows 10 Enterprise edition may be version "1809" or "20H2" which is currently supported even though the latest version is indicated when you select the latest version in the Any version status filter. The green supported status indicates the supported version.


Unsupported Soon

There will be cases where software assets will appear with a Yellow Unsupported Soon status.

For example, Microsoft Windows 10 Enterprise edition may be version "2004" which reached the end of servicing on December 14, 2021.


Sharing data

Connect members with specific data, filtered views, or other valuable insights through the Share search button that enables members to message other members with the same page details. To do this:

  1. Set the filtered view you want to share

  2. Click the Share search button to display the Share insights screen


Download software asset data

Take your data offline by downloading your filtered view into a spreadsheet. To do this:

  1. Set up your filters as per above

  2. Click the blue arrow icon on the right-hand side of the screen

Now that we've covered the Software console in detail, make sure to view all of your extended warranty coverage opportunities in the How to make full use of the Warranties console article.


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