Your Hardware console is where you'll find everything you need to know about each and every hardware asset under your management. Navigate here by clicking Hardware in your left-hand navigation bar.

Click into a hardware asset from your Hardware console to view specific details, such as a summary of its warranty information or to extend coverage.


Hardware value

This is the estimated hardware replacement value of your current assets. The figure is based on your Hardware replacement settings.

Hardware assets

This is the total number of hardware assets under your management. They're divided into Supported, Due soon, Overdue, and Unknown. See the following table for definitions:

Hardware Asset Status

Definition

Supported

This asset is currently under warranty

Due Soon

This asset is currently under warranty, but the expiry date is within your Due soon threshold.

Overdue

This asset is no longer under warranty. We recommend our warranty coverage to extend its warranty, or hardware replacement.

Unknown

There is no warranty lookup data available for this asset.


Search filters

Use the search filters to narrow down what you're looking for. Whether you're looking for a specific hardware asset, or a list of workstations with an unsupported OS, the search filters are useful.

Search Filter

Function

Search bar

Enter any string of text to return any matches.

Replacement status

Filter your results by hardware replacement status.

Type

Filter your results by hardware type.

Serial

Filter your results by those with or without Serial Numbers.

OS status

Filter your results by OS status.

Integrations

Filter your results by integration.

Applicable issues

If you have any active items on your Issues page, filter your results based on those issues.

Warranty availability

Filter your results by warranty availability.

Hidden assets

This filter is only applied to the asset list view when clicking the number of hidden assets on the lower-left corner of the hardware asset list view. You can toggle between Visible assets and Hidden assets.

Hidden assets, Insights, and DMI

Insights and DMI should reflect a realistic assessment of your client's environment, so Hidden assets count towards any applicable insights and your DMI score.


Sharing data

Connect members with specific data, filtered views, or other valuable insights through the Share search button that enables members to message other members with the same page details. To do this:

  1. Set the filtered view you want to share

  2. Click the Share search button to display the Sharing filtered asset views screen


Download hardware asset data

Take your data offline by downloading your filtered view into a spreadsheet. To do this:

  1. Set up your filters as per above

  2. Click the blue arrow icon on the right-hand side of the screen

As long as you have added an RMM integration to ScalePad Lifecycle Manager, additional asset information is available in the downloaded spreadsheet. The additional information is: Processor Manufacturer; Processor Model; Memory (GB); and Storage (GB).

Now that we've covered the Hardware console in detail, check out the Software console to learn more about your clients' software assets, ensuring they're in top shape.


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