Use this article to adjust any sync settings for your NinjaOne integration in ScalePad Lifecycle Manager.

Navigate to Integrations, and select NinjaOne.

There are three settings that can be adjusted for your NinjaOne integration:

  1. Only sync assets checked-in - synchronize hardware assets within a specified period of time after they were last checked into NinjaOne.

  2. Configure NinjaOne accounts to support Two-Way Syncing - how to create custom fields in NinjaOne

    1. Enable Two-Way Sync Fields in Lifecycle Manager

  3. Sync assets without serial numbers


Only sync assets checked-in

This setting will make Lifecycle Manager only sync in hardware assets that have last checked into NinjaOne, within certain time frames.

  1. Select an option from the drop-down menu

    1. Within past 30 days

    2. Within past 60 days

    3. Within past 90 days

    4. All assets (no check-in limit)

  2. Click Save NinjaOne Setup.


Configuring NinjaOne accounts to support Two-Way Sync

This section outlines how to create custom fields in NinjaOne as well as how to enable Two-Way Sync from within Lifecycle Manager.

Create custom fields in NinjaOne

In NinjaOne, custom asset fields enable Two-Way Synchronization of warranty dates.

  1. Sign in to NinjaOne with a System Administrator account.

  2. Within the NinjaOne menu, navigate to Home > Administration > Devices > Global Custom Fields.
    You must create two custom Date fields in your NinjaOne account:

    1. One labeled Purchase Date

    2. One labeled Warranty Expiration Date

  3. Click the Add button and choose Field.

  4. In the Create Field window, enter the following information:

    1. In the Label* field, type Purchase Date (exactly as shown)

    2. In the Name * field, use the default entry of purchaseDate.

    3. In the Select Field Type * field, select Date.

  5. Click the Create button.

  6. Accept the default settings and click Save.

  7. Repeat steps 3 thru 6 for the Warranty Expiration Date field.

  8. In the Create Field window, enter the following information:

    1. In the Label* field, type Warranty Expiration Date (exactly as shown)

    2. In the Name * field, use the default entry of warrantyExpirationDate.

    3. In the Select Field Type * field, select Date.

  9. Click the Create button.

  10. Accept the default settings and click Save.


Enable Two-Way Sync Fields (Optional)

Please note that if the associated Custom Field is not created in NinjaOne, enabling the associated option will not update these custom fields by writing back to NinjaOne.

  1. In Enable Two-Way Sync Fields section, select the Purchase Date to enable Two-Way Sync for this field.

  2. Select the Warranty Expiration Date to enable Two-Way Sync for this field.

  3. Click Click Save NinjaOne Setup.


Sync assets without serial numbers

While we're unable to perform warranty look-ups on hardware assets without serial numbers, there is value to adding these assets to your Lifecycle Manager account.

Although we don't perform warranty lookups directly on assets without serial numbers, you're able to manually enter end dates for them and we do report on their OS status too.

We always recommend having all assets synced to your account to ensure you have a complete picture of your assets under management. This ensures that every team member has the full insights needed to effectively consult and service each client.

Additional value

  • reporting on all of your managed assets

  • possible software insights information (depending on integration)

  • surfacing of critical issues and alerts

  1. Select the Include hardware assets without serial numbers box

  2. Click Save NinjaOne Setup.


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