This article provides instructions on how to integrate ServiceNow to Lifecycle Manager.
Administrator user credentials for ServiceNow and Lifecycle Manager or member permissions of Manage Sync Settings selected are required to add an integration to Manager.
Create a ServiceNow Integrator account
One-Way Sync permissions
Read access is required to the following tables:
And any additional cmdb\_ci\_ \* tables that contain devices you want to sync
Two-Way Sync permissions
All One-Way Sync permissions above plus write access to the following cmdb_ci table fields:
Integration steps in ServiceNow
Create a ServiceNow integrator account
Integration steps in Lifecycle Manager
Enter your integrator account and instance details on the add integration page
ServiceNow Hostname / Base URL of your instance (see below)
Multi-factor Authentication Code (optional)
Select Organization Name Mapping
Map ServiceNow Companies or Domains to Lifecycle Manager Organizations
Enable Two-Way Sync Fields (optional)
Select Configuration Item Statuses to Sync
Select Configuration Item Tables to Sync
Include Devices Without Serial Numbers (optional)
Click Save ServiceNow Setup.
The base URL is the URL you have in your web browser—everything after ‘https://’ but before the next forward slash.
When you click Save ServiceNow Setup, Lifecycle Manager performs a full sync. When finished, you'll be able to view your hardware assets in your account.