This article provides instructions on how to integrate IT Glue to Lifecycle Manager to pull configuration items from IT Glue.
Optionally, you can also choose to auto-populate the warranty dates and purchase dates for your configuration items in IT Glue by choosing to enable the two-way syncing options in your Lifecycle Manager account.
Prerequisites
The following is required to add an IT Glue integration to Lifecycle Manager
You must have Administrator user credentials for IT Glue account
You must have Administrator user credentials for your Lifecycle Manager account or member permissions of Manage Sync Settings selected
To successfully integrate IT Glue with Lifecycle Manager, please follow these steps in each article section:
Integration steps in IT Glue
Integration steps in Lifecycle Manager
Integration steps in IT Glue
Generate API key
Sign in to your IT Glue account
Within the IT Glue navigation tabs, navigate to Account > Settings and click the API Keys tab
Click the Generate API Key button to generate your Lifecycle Manager API key. The generated API key appears in the ScalePad field
Once the key is generated, take note of the API token and manually copy the API token in the ScalePad field.
Clicking Revoke revokes access altogether and any previously generated API keys will be invalidated. In that case, simply generate new API Keys by clicking Generate API Key.
When adding the IT Glue Integration to Lifecycle Manager, you will need to add the API key to the IT Glue integration page.
Integration steps in Lifecycle Manager
Add IT Glue API key into Lifecycle Manager
From Lifecycle Manager, navigate to Integrations and click the Add integration button
The Add integration page will open. Select IT Glue.
Paste the API token into the IT Glue add integration page
Click Save IT Glue Setup
IP whitelisting in IP Access Control settings
When using IT Glue's IP Access Control, you may receive an error indicating that you require specific IP addresses which are required to be added to IT Glue.
To solve this issue, you can configure the IP whitelisting for Lifecycle Manager sync servers in your IP Access Control settings. You can request Lifecycle Manager's IP Whitelist by email: success@scalepad.com.
As soon as you have whitelisted Lifecycle Manager's sync servers, you will be all set up for a successful IT glue integration. Additional information can be found in the Requesting Lifecycle Manager's IP Whitelist article.
When you click Save IT Glue Setup, Lifecycle Manager performs a full sync. When finished, you'll be able to view your hardware assets in your account.