Use this article to adjust any sync settings for your Freshservice integration in ScalePad. Navigate to Integrations, and select Freshservice.


Only sync devices checked-in

This setting will make ScalePad only sync in hardware assets that have last checked into Freshservice, within certain time frames.

  1. Select an option from the drop-down menu.

    1. Within past 30 days

    2. Within past 60 days

    3. Within past 90 days

    4. All assets (no check-in limit)

  2. Click Save Freshservice Setup.


Enable Two-Way Sync

  1. Navigate to Integrations > Freshservice

  2. Under Enable Two-Way Sync Fields, select the appropriate fields to enable Two-Way Sync for this field.

  3. When you're finished, click Save Freshservice Setup.


Sync assets without serial numbers

While we're unable to perform warranty look-ups on hardware assets without serial numbers, there is value to adding these assets to your ScalePad account.

  1. Select the Include Devices Without Serial Numbers box

  2. Click Save Freshservice Setup.


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