This article provides instructions on how to integrate Freshservice to ScalePad.

Administrator user credentials for Freshservice and ScalePad or member permissions of Manage Sync Settings selected are required to add an integration to ScalePad.

Integration steps in Freshservice

  1. Sign in to Freshservice

  2. Go to Profile Settings

  3. Generate an API Key

    1. Note: For the integration to sync properly, please ensure the user you use to generate the API Key is a full-time agent.

Integration steps in ScalePad

  1. Enter your Hostname and paste in the API Key on the add integration page

  2. Click the Save Freshservice Setup button.

When you click Save Freshservice Setup, ScalePad performs a full sync. When finished, you'll be able to view your hardware assets in your account.

What's next

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