This article provides instructions on how to integrate Freshservice to ScalePad.
Administrator user credentials for Freshservice and ScalePad or member permissions of Manage Sync Settings selected are required to add an integration to ScalePad.
Integration steps in Freshservice
Sign in to Freshservice
Go to Profile Settings
Generate an API Key
Note: For the integration to sync properly, please ensure the user you use to generate the API Key is a full-time agent.
Integration steps in ScalePad
Enter your Hostname and paste in the API Key on the add integration page
Click the Save Freshservice Setup button.
When you click Save Freshservice Setup, ScalePad performs a full sync. When finished, you'll be able to view your hardware assets in your account.