This article provides instructions on how to integrate Continuum Command to Lifecycle Manager.

Prerequisites

  • You must have Administrator user credentials for your Continuum Command account

  • You must have Administrator user credentials for your Lifecycle Manager account or member permissions of Manage Sync Settings selected

Following the steps based on your situation will ensure the successful integration of Continuum Command and Lifecycle Manager:

If you have an existing API key that was previously generated and stored in a secure way, then please jump straight to Add Continuum Command API key to Lifecycle Manager.

Integration steps in Continuum Command

Integration steps in Lifecycle Manager


Integration steps in Continuum Command

Generate an API key for the first time

  1. Sign in to Continuum Command's ITSupport Portal

  2. Head to Admin > Integration > Reporting API

  3. Click Create API Key

Continuum Command only allows a single reporting API key to be used. Once the API key is generated, take note of the API key and store the API key in a secure location.


Regenerate an API key if the existing key is unknown

Since Continuum Command only allows a single reporting API key to be used, and if you've already connected Continuum Command to another tool, such as IT Glue, you can't create a new one without breaking the first.

In case you haven’t stored the previous API key in a secure location or you forget the Continuum Command API key, return to the API screen and click Regenerate. Any previously generated API key will be invalidated and you must update the Continuum Command API key in use in any previous systems.

  1. Sign in to Continuum Command's ITSupport Portal

  2. Head to Admin > Integration > Reporting API

  3. Click Create API Key

  4. From the API screen, click the Regenerate button to regenerate an API key.

Once you’ve regenerated the API key, document it securely, then update all integrations that were using it previously and then add it to Lifecycle Manager.

You should add the API key outside of business hours after confirming that no active integrations are syncing.


Integration steps in Lifecycle Manager

Add Continuum Command API key to Lifecycle Manager

  1. From Lifecycle Manager, navigate to Integrations and click the Add integration button.

  2. The Add integration page will open. Select Continuum Command.

  3. Enter your API Token on the add Continuum Command integration page

  4. Click Save Continuum Command Setup.

Missing username data

Syncing of user data is not currently possible via Continuum's API. Missing username data is a known limitation of Continuum’s API.

When you click Save Continuum Command Setup, Lifecycle Manager performs a full sync. When finished, you should be able to view your hardware assets in your account.


What's next

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