Within ScalePad, if a client name does not match precisely across your integrations, it is marked as a different client.

In this case, our system can see instances of one asset belonging to multiple clients from across your integrations.

Click the Show responsible hardware assets button to have ScalePad show you which hardware assets are causing the discrepancy.


Client Linking

Use our platform Client linking feature to connect the names in-app to resolve this issue.

Once you've used our Client linking feature to consolidate each affected client name, this issue should resolve successfully.

Alternatively, you could visit each of your integrations and rename each of the affected organizations.


Duplicate Assets

A duplicate assets issue can also cause inconsistent client names.

A duplicate occurs when an asset has multiple records syncing in from one of your integrations. This can cause inconsistent Client names when there are conflicting Client names for the same device.

We recommend viewing the Duplicate assets article to track duplicate assets down and remove them from your integrations. After these duplicates are removed, the inconsistent client names will also disappear.

Once any changes have been made in your integrations, navigate to your Dashboard and click Sync now to bring our platform up to date.

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