Lifecycle Manager is designed to be a mirror of the data syncing in from your connected integrations. This means that while our platform does help you identify duplicate entries, it’s not possible for Lifecycle Manager to determine which assets should be kept in or removed from your connected integrations.
Removing duplicate assets increases your data accuracy and improves your reports.
For an in-depth explanation of duplicate assets in Lifecycle Manager, see the Understanding duplicate assets in Lifecycle Manager article.
In the case of these duplicate assets, Lifecycle Manager uses the most recent record to ensure we are using the latest data.
Eliminate duplicate records
To eliminate duplicate records, follow the outlined steps.
On the Issues page, click the Download Duplicate Hardware Assets Spreadsheet button in the Duplicate assets section.
Locate and open the spreadsheet.
Review the spreadsheet and identify the redundant record(s) from each Dupe Group.
In the Source column, click the embedded link to go directly to the record in the integration where the duplicate resides.
Remove the duplicates or mark them as inactive, and move to the next device in the spreadsheet.
Repeat this process for every Dupe Group in the spreadsheet to ensure that there is only one asset per connected integration.
Once every duplicate record has been managed in the relevant integration, navigate to your Lifecycle Manager Dashboard and click Sync now.
Once you’ve followed the outlined steps and after clicking Sync now, your duplicate asset data should be removed from the sync into Lifecycle Manager.