Our system has detected that for some assets, the User field is not populating. In ScalePad, the User field displays the last logged-in user for an asset.

Note: This is expected behavior if there's no RMM tool.


Missing username resolution in RMM

If you are using an RMM tool that collects information for the last logged-in user, make sure your RMM is set up to sync to your other systems.

Note: At this time, Continuum doesn't support the syncing of username data for desktop resources.

Once you've followed the guidelines, your User field should populate as intended.

If you're not using an RMM tool and this is expected behavior, feel free to Archive the issue on the in-app Issues page.

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