Our system requested to update warranty lookup data for some assets in your integration, but our request was rejected.

In rare cases, direct syncs from your RMM > IT Glue can cause Two-Way Syncs to fail. When ScalePad Lifecycle Manager tries to sync warranty dates to IT Glue, they’re immediately overwritten by your RMM dates.

The dates should still populate in IT Glue, but instead of Two-Way Sync, it'll be Lifecycle Manager > RMM > IT Glue.

We are aware of this, but there's no resolution on our end yet. For now, it may be best to archive it.


NinjaOne Two-Way sync of warranty dates

If the custom fields are not created in NinjaOne to enable Two-Way syncing, enabling the associated Two-Way sync options will not update these custom fields by writing back to NinjaOne.

See Configuring NinjaOne accounts to support Two-Way Syncing for step-by-step instructions on how to create custom fields in NinjaOne to enable two-way syncing.


How to resolve incomplete Two-Way Syncs

  1. Sign in to your affected integration(s), and review your sync settings to verify which configuration types and statuses should sync into Lifecycle Manager.

  2. Navigate back to your Lifecycle Manager Dashboard and click Sync now

  3. Sometimes, clicking Sync Now may resolve the issue.

  4. If the Two-Way Sync issue persists, we recommend opening a support ticket by contacting success@scalepad.com

Our Partner Success Team provides support between 8 AM to 5 PM PST, Monday to Friday.

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