Use this guide to learn how ScalePad prioritizes each integration for reporting on your hardware assets.

Which integration types are trusted most

ScalePad gives certain integrations precedence over others. If an integration's data can be manually edited, we will likely use that data over others (sometimes including OEM lookups).

Here is the general rule of thumb for what ranks highest:

  1. ScalePad In-app edit

  2. Documentation tool

  3. PSA tool

  4. RMM tool


Duplicate entries from the same integration

If you have multiple entries for one hardware asset syncing from the same integration, the most recent record will take precedence.

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