Many of our partners replace hardware assets for their clients and no longer want to monitor the warranty status on those assets. This article explains how to mark replaced assets as inactive, so they don't sync into ScalePad.
How to remove retired hardware assets from syncing
Navigate to your remote system containing the retired hardware assets
Select the retired assets and mark them as inactive
Navigate to your ScalePad Dashboard and click Sync now to perform a full data sync with ScalePad
Verify the retired hardware assets are no longer syncing
Navigate to your Integrations
Select your integration to view its sync settings (e.g. IT Glue)
Verify that the retired configuration types/statuses are not mapped to sync into ScalePad
If they are still mapped to sync, clear the applicable boxes and save your changes
In the following example, we're looking at IT Glue sync settings for configuration statuses.
Different integrations will have different options
Once you've completed the above steps and your retired hardware assets are successfully marked as inactive, they should no longer sync into ScalePad.