If some hardware asset types are not syncing into your Lifecycle Manager account, this is likely fixed by adjusting your integration sync settings.
In this article, you'll find how to manage your hardware asset type mapping for PSA, RMM, and Documentation tools. We'll use example sync settings for each integration type, and show you what to do.
Managing hardware asset types for PSA tools
Learn how to manage which hardware asset types sync to your Lifecycle Manager account, by adjusting your asset type mapping options on the sync settings page. For this example, we're using ConnectWise Manage.
Navigate to your Lifecycle Manager sync settings for ConnectWise Manage
Head to Integrations and click on ConnectWise Manage
In your sync settings, verify that your Configuration Types from ConnectWise Manage are mapped correctly to Lifecycle Manager Hardware Types.
For example, make sure your Managed Mobile Device configuration types are mapped to the Mobile Hardware Type
When you save your settings, this will sync Managed Mobile Device configuration types to be recognized as Mobile hardware assets in Lifecycle Manager
Click the Save ConnectWIse Manage Setup button at the bottom of the page to save your changes and initiate a full sync of your data to Lifecycle Manager
Setting the Lifecycle Manager Hardware Type to blank |
Managing hardware asset types for RMM tools
Learn which options you have to manage hardware assets that are syncing to your Lifecycle Manager account, using your RMM tool sync settings. For this example, we'll use Datto RMM.
Some RMM tools have limited options |
Navigate to your sync settings for Datto RMM.
Navigate to Integrations and click on Datto RMM
Click the drop-down menu for Only Sync Devices Checked-In and select an option to only sync devices checked into Datto RMM from:
Within the past 30 days
Within the past 60 days
Within the past 90 days
All devices (no check-in limit)
Click the Save Datto RMM Setup button to save your changes and initiate a full sync of your data to Lifecycle Manager.
Managing hardware asset types for Documentation tools
Learn which options you have to manage hardware assets that are syncing to your Lifecycle Manager account, using your Documentation tool sync settings. For this example, we'll use IT Glue.
Navigate to your Lifecycle Manager sync settings for IT Glue
Navigate to Integrations and click on IT Glue
Verify the following criteria from IT Glue are mapped correctly to sync into your Lifecycle Manager account:
Organization status
Organization type
Configuration status
Configuration type
Click the Save IT Glue Setup button at the bottom of the page to save your changes and initiate a full sync of your data to Lifecycle Manager.
Once you've adjusted your sync settings, your intended hardware asset types should sync into Lifecycle Manager when the data sync is finished.