How to open warranty service requests without signing in
How to get service if you don't have your sign-in information, or don't have a ScalePad Lifecycle Manager account
Randy White avatar
Written by Randy White
Updated over a week ago

If you don't have your Lifecycle Manager sign-in information on-hand, or if you are an end-client looking to get service on your hardware asset, this article provides the process to achieve this.

    1. You will be prompted to either sign in or get service another way

  1. Click Get service another way and fill out the form as required.

  2. From the Get service another way form, fill in the relevant details of the service request.

  3. Once the form details are complete, click the Submit service request button

Provide service request details

On the Get Service form, you'll need to let us know the contact person, what the problem is, and how soon you'll need service.

  • Main contact - Identify the person submitting this request.

  • Service details - Fill in a brief headline of the problem, followed by more details to describe the service request.

  • For workstations, please select:

    • Not a workstation

    • Manufacturer defect

    • Accidental damage

  • Asset details

    • Serial number - Enter the serial number of the asset to be serviced.

    • Reference.- number- Enter the reference number from your warranty coverage card.

Service request submitted
Once you click the Submit service request button, you'll receive a confirmation dialog saying "Your service request was submitted".

You can sign in to your Lifecycle Manager account to track the progress of the request.

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