If you don't have your ScalePad sign-in information on-hand, or if you are an end-client looking to get service on your hardware asset, this article provides the process to achieve this.
Navigate to scalepad.com/getservice
You will be prompted to either sign in or get service another way
Click Get service another way and fill out the form as required.
From the Get service another way form, fill in relevant details of the service request.
Once the form details are complete, click the Submit service request button
Provide service request details
On the Get Service form, you'll need to let us know the request owner, contact person, what the problem is, and how soon you'll need service.
Main contact - Identify the person submitting this request.
Service details - Fill in a brief headline of the problem, followed by more details to describe the service request.
Serial number - Enter the serial number of the asset to be serviced.
Reference number- Enter the reference number from your warranty coverage card.
Service request submitted
You can sign in to your ScalePad account to track the progress of the request.