Immediately following your submission, you'll be presented with a request confirmation page, along with a summary of your service request.
Phone contacts for urgent issues
We provide the phone number after submission to ensure all necessary parties already have the information on-hand when you call in.
Emails received following your submission
Here is every email you should receive after submitting your service request:
You will receive a confirmation email from our ScalePad Warranty Services Team, confirming a ticket has been opened.
Within minutes, you’ll receive a second email containing your unique ticket number.
A member of our ScalePad Warranty Services Team may reach out to you in a new thread if further details are required about your request.
When the ticket is resolved, you’ll receive a confirmation email to let you know the ticket has been closed.