To properly frame an initiative for the client, there are several sections in an initiative that can be completed to provide greater clarity for a client. The following steps outline multiple sections required to complete an initiative fully.

  1. Setting up your Initiative

    1. Initiative header

    2. Initiative options

    3. Populating the Initiative from a template

  2. Working with Initiative templates

    1. Create a new custom initiative template

  3. Manually adding assets

Setting up your Initiative

Initiative header

You can add target quarters and even choose custom templates explaining to the client in simple terms the importance of the initiative you are creating and that they address problematic assets promptly.

  1. Status - Set the Approved/Not approved button to change the approval status.

  2. Target quarters - Set target quarters to show your client when you intend to take action on this initiative.

  3. Initiative priority - When you create an initiative, you can set the initiative's priority to show your client the urgency of this initiative.

  4. Templates - Templates are designed to assist with communicating 'the why' behind your recommendations.

Initiative Options

  1. Internal description - You can enter internal notes for yourself and your colleagues to reference.

  2. Point of Contact - By default, the Initiative's point of contact is whoever created the Initiative in ScalePad Lifecycle Manager. The Initiative owner (point of contact) receives all communication regarding that Initiative.

    1. Transfer of Initiative ownership - Initiatives can be manually re-assigned from within Initiatives by selecting the Point of contact drop-down and selecting a new point of contact. Once the point of contact is changed, all communication regarding the Initiative is sent to the newly assigned point of contact.

      Before a member is removed from the platform, the platform prompts you to choose a new point of contact for any Initiatives they were the assigned point of contact.

  3. Deleting initiative - Click to remove all assets and delete this initiative.

Populating the Initiative from a template

When selecting a template to create an initiative, Lifecycle Manager automates the workflow as much as possible by auto-populating several sections of the Initiative. The sections that are auto-populated are:

  • Initiative title

  • Executive Summary

  • *Budget items and estimated costs (*only applicable with some templates such as asset replacements or asset protection initiatives).

Modifying auto-populated initiative details

All Initiative sections that are auto-populated are designed to reduce the time required to create an initiative from an Insight, however, manual edits can be made on each section. All edits are automatically saved in the draft Initiative but not the template itself.

Working with Initiative templates

When you have created an initiative, the details may not be the right fit you desire for the initiative, you may be unsure of what you should input into the fields, or you remember that you made a custom template for the type of initiative you are creating. At this point, you may want to choose a different template to overwrite the initiative or create a custom template.

To maximize the time you spend taking action to improve your clients' IT environments, templates automatically add best-practices content to your Initiative details.

Translating the benefits of investing in IT into simple language that your clients can understand can be challenging. The templates are designed to assist with communicating 'the why' behind your recommendations.

Create a new custom initiative template

To manually recreate an initiative for every client or make the same adjustments to the Lifecycle Manager templates every time would be inconvenient and time-consuming. When taking the same action with different clients, you will likely want to create very similar initiatives.

You can create new customized templates in one of two ways: 1) Using an existing template as a baseline to customize or 2) creating an initiative with no template and start customizing from scratch.

To create a customized template:

  1. Navigate to your client's dashboard

  2. Click the Initiatives tab

  3. Click the New Initiative button

  4. Select from the list of existing templates or choose No template (a template can be manually added later).

  5. Once the desired template is selected, click Finish.

  6. Make custom changes to either the:

    1. Initiative title

    2. Executive summary

    3. Budget line items

  7. Click the Save template button

  8. In the Save template dialog, the new template (updated initiative title) is indicated under the Save a new template subheading.

  9. Once selected, click Save template.

When applying templates to an initiative, custom templates are always listed under the Your saved templates section.

To apply a template to an existing initiative:

  1. Within an open initiative

  2. From the Templates section, click the Apply template button.

  3. From the Apply a new template dialog, choose a template.

  4. Once the template is selected, click Apply template.

Initiative data overwritten

It is important to note that any edits in an existing initiative to the title, executive summary, and budget, are overwritten when a new template is applied. Any assets included in the draft initiative are not affected by applying a new template.

Manually adding assets

When creating an initiative from an insight, all assets in that insight are, by default, included in the Initiative. You can further customize the Initiative by adding or removing assets from the Initiative. See Adding supplemental assets to initiatives for further information.

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