The Client console is where you'll find all your clients that you manage. You can see potential hardware replacement opportunities, their hardware and software status, as well as 30-day DMI trends.

Navigate here by clicking Clients in your left-hand navigation bar.

Client Summary Report

Clicking the blue Clients Summary Report button downloads a PDF document that provides detailed information as to what you're seeing in the table.

  • Client

    • This is the client name to which the subsequent metrics belong to.

  • DMI score

    • DMI's objective benchmark is similar to a credit score (between 300 and 850) of your clients' environments.

  • 30-day trend

    • Shows which clients are on an upward DMI trajectory (improving) and which clients are on a downward DMI trajectory (needing attention) among DMI ranges.

  • Hardware replacement

    • The hardware replacement figure is the total hardware replacement sales opportunity for this particular client. The numbers presented in this column are based on your Hardware replacement settings.

  • Hardware assets

    • This is the total number of hardware assets for the respective client.

  • Hardware status

Each color-coded line indicates provides an overview of known server and workstation hardware and its potential hardware replacement status at a high level. Click into the client name for more details. Very simply, the color codes identify the following:

  • Red - hardware asset is overdue for replacement and action is required

  • Amber - hardware asset is due soon (within 180 days) for replacement and action is required

  • Green - hardware asset is supported and no action is required

  • Grey - indicates unknown assets (these assets have no identified warranty expiration date)

  • Blue - identifies how many operating systems are supported for the identified assets.

  • Software assets

    • This is the total number of software assets for the respective client.

  • Software status

    • Each color-coded line indicates provides an overview of the software assets found on your hardware assets.


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