The Digital Maturity Index (DMI) is just one piece of information you should consider when determining critical asset performance issues and risks of your clients.
Using DMI as a foundation, it's easier to proceed and try to get client buy-in to drive meaningful improvements to their IT environment. When you objectively measure and monitor client IT infrastructure and be proactive, clients will continue to invest in their IT.
By using insights at the account level, you can determine your next steps against critical assets.
Poor DMI
If you are looking at a lower DMI, focus your attention on high-risk Insights and a client's critical problems to mitigate risk.
Characteristics of a low DMI include:
Old, unprotected assets
High service overhead
Frustrating employee experience
High-security risk with a high risk of downtime
Identify problems or issues
Check their DMI score for a quick glance into the trends of their environment
Use Insights to identify critical issues
Surface problems to clients
Use reports to identify hardware assets that are covered under warranty, due soon, or are in need of renewal
Use the Scorecard to provide an assessment of the client's IT environment
Propose solutions to clients
Provide solutions to the risks they face using scorecards
Take existing infrastructure challenges and easily convert them into client-ready recommendations
Fair to Good DMI
If you are looking at an average DMI from the Client Dashboard, you can work with clients on establishing standards and then prioritize and implement initiatives that will bring them up to meet those standards. Characteristics of a fair to good DMI include:
Modern, protected assets
Good environment performance and low service overhead
Great employee experience
Low-security risk with low risk of downtime
Know the "why" behind the "what"
Articulating your IT strategy and the impact on the client – with facts and figures to support them – can help clients see why your solutions are a worthwhile investment.
Plan a clear path
Provide information on the client's IT strategy and the steps needed to stay on track
Very Good to Excellent DMI
If you are looking at a high DMI from the Client Dashboard, you have probably made significant progress on high-risk insights such as protecting servers and addressing end-of-life OSes. Continue working on initiatives for any remaining insights, and have conversations with the client about enabling their strategy and planning for future growth.
Flexibility is key
It is important to leave room for unexpected changes when creating a roadmap. Either adjusting assets/or tasks by quarter or even switching out individual assets between quarters is easily accomplished in the Roadmap. Depending on the feedback you receive from your clients, you can continue to evolve your services.