There are critical deficiencies in your clients' infrastructure.

Dig into the details for each of your clients and you'll find many opportunities for improving their technology experience. Some significant deficiencies may be present.

Your clients' infrastructure overall is good, though there are notable gaps still to be addressed to create an optimal experience across all client environments.

You've taken steps to implement and maintain high standards, and as a result, your clients are having a very good technical experience. Only a few deficiencies remain.

You have successfully implemented high standards for your clients without exception.

This client's infrastructure has major deficiencies. Productivity challenges and downtime are very likely.

There are significant deficiencies in this client's infrastructure. Productivity challenges and downtime are likely.

There are notable deficiencies with this client's infrastructure. Productivity challenges still exist and downtime is less likely.

There are fewer deficiencies with this client's infrastructure. Reduced productivity and downtime are possible but unlikely.

This client's infrastructure is exemplary. Productivity challenges and downtime are unlikely.