A Digital Maturity Index (DMI) is intended to create a common language and shared accountability for MSPs and their clients to have data-driven discussions on how to improve their technology outlook. DMI is designed to provide easy-to-understand assessments for clients and to facilitate client buy-in for investing in their environment.

What are the benefits of DMI?

  • Identify clients with risk in seconds

  • Provides rapid assessments of technology and areas of opportunity

  • Compare clients' relative scores to identify clients that require attention

  • Get client buy-in for investing in their environment

  • Global MSP scores to help identify areas of internal focus

What can I do with this information?

The DMI shows which clients are at risk of a poor IT experience. Some clients may be on the verge of an infrastructure breakdown and likely require an infrastructure overhaul while some clients on the verge of stability, may require some minor attention.

  • A DMI is designed to provide easy-to-understand assessments for clients

  • A DMI is only one of several pieces of information used to help identify and take action against critical asset performance issues and risks

  • Objective benchmark of your clients’ environments

  • It's like a credit score for tech (300 - 850)

  • A shared accountability framework for your clients’ environments

Hidden assets, Insights, and DMI

Insights and DMI should reflect a realistic assessment of your client's environment, so hidden assets count towards any applicable insights and your DMI score.

DMI is focused on delivering a dynamic and unbiased score that enables you to benchmark your clients using key productivity and risk factors. A DMI provides an objective assessment of clients against industry standards and instantly identifies risk areas.

When is DMI calculated?

After each sync, all DMIs are updated within minutes.

The DMI scale ranges from a value of 300 to a value of 850. A DMI score can fall into 5 possible bands.

Where can I find DMI in ScalePad Lifecycle Manager?

A Digital Maturity Index is located in three areas of the Lifecycle Manager platform:

  • Strategy dashboard

  • Client console

  • Client dashboard

Viewing critical issues with Insights

See What are Insights? for additional information so you can focus on the next step in addressing critical issues and risk mitigation.

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